HELP CENTER
Help Center
Common questions about installing, using, accounts and payment. If you can't find an answer, just email us.
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OldSnap
4 artikel- Why can't OldSnap recognize Chinese text?OldSnap uses Windows' built-in text recognition, so the matching language pack must be installed.FAQ
- What system and runtime does OldSnap need?Windows 10 (1809 or later) or Windows 11, 64-bit, plus the .NET 8 Desktop Runtime.Installation
- What are OldSnap's keyboard shortcuts?Common shortcuts for capturing, pinning, recognizing text and marking up.Using it
- What does OldSnap upload when I press the AI button?Only the recognized text, up to 8,000 characters. No images, file names or window titles.Privacy
Weavora
4 artikel- How do I get started with Weavora?There's no online payment yet. Email us, we confirm your needs, sign a contract and invoice, then set up your company.Plans & payment
- Can Weavora run on our own server?Yes. Cloud and self-hosted use the same software. You provide the server, domain and backup storage.Plans & payment
- Can we export our data after a Weavora subscription ends?Yes. The workspace is limited after it ends, but you can still export all company data in one package.FAQ
- How are Weavora's model costs paid?You use your own model account and pay the provider directly. It's not part of the subscription.Plans & payment
DUOTAP
3 artikel- What photos work best for DUOTAP?Facing the camera, good light, one person per photo, with a bit of upper body.Using it
- How do I get my DUOTAP video after paying?Your order joins the queue. When it's ready, a private download link is emailed to you. You can close the page.Using it
- Can I get a refund for DUOTAP?No refunds for videos delivered as described if you change your mind, want new photos or a redo. Obvious quality problems can be fixed.Plans & payment
Miaoyu
5 artikel- What does Miaoyu need to run?Windows 10 / 11 64-bit with the .NET 8 Desktop Runtime, used alongside WeChat for Windows.Installation
- Can Miaoyu read my WeChat chats? Will it send messages for me?It reads only the recent text visible in the current window, not your WeChat database, and it never sends on its own.Using it
- How do Miaoyu credits work, and when do they reset?One full round of three replies costs 1 credit. Membership credits reset daily at midnight Beijing time and don't roll over.Plans & payment
- How do I cancel Miaoyu's auto-renewal?Go to "Manage / Cancel subscription" in your account center. Cancelling renewal is not a refund.Plans & payment
- Where does Miaoyu keep my style profile and chats?Your style profile, contacts and brand phrases are encrypted on your computer. What's needed to generate replies is sent to Miaoyu's server.Privacy
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